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Business Operations and Hospitality Supervisor (Bentonville) - Bentonville Arkansas
Company: Accenture
Location: Bentonville, Arkansas
Posted On: 04/15/2024
Organization: Corporate Functions/Workplace
Location : Bentonville, AR
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 743,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com .
People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Job Description
The Business Operations and Hospitality Supervisor role is accountable for the facilities management and workplace operations for our Bentonville office. This includes hospitality and customer services, client welcome experience, employee events, etc.
This role is responsible for: facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics.
The Business Operations and Hospitality Supervisor will work closely with the Workplace manager to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations.
Key Responsibilities
- Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility.
- Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.
- Assist with development of annual operating budget and complete monthly budget and variance review.
- Oversee procurement and accounts payable activities for Facilities suppliers and vendors.
- Oversee completion of small space renovation projects.
- Set, drive, and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.
- Plan, manage and account for Workplace service delivery and daily office operations within the areas of responsibility.
- Design and implement programs/processes to deliver performance improvements to, existing operating models, technologies, and business applications to continually support Accenture's Workplace Solutions strategy.
- Manage key relationships with external service providers (negotiate and manage contracts) and act as a point of contact for vendors and landlords.
- Manage key relationships between Workplace Solutions and internal leadership, stakeholders, other customer groups, and vendors to ensure correct alignment with business priorities.
- Provide leadership, direction, development, and supervision of team and provide support of and input to human resources processes including career development, training development, salary reviews, recruitment processes and performance management.
- Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services.
- Conduct quality assurance checks to ensure service standards are being met.
Job Requirements
- This role will be in Bentonville, AR
- The hours are typically 8am-5pm, Monday through Friday but flexibility is required for this role
Basic Qualifications
- Minimum of 3 years of customer service experience
- Minimum of 3 years of supervisory experience
Preferred Skills
- College degree preferred
- Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services
- Experience managing the delivery of space renovation projects
Professional Skills
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