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Loan Operations Manager (Loan Servicing) - Phoenix Arizona
Company: Disability Solutions Location: Phoenix, Arizona
Posted On: 05/18/2024
Job Title:Loan Operations Manager (Loan Servicing)Location:CityScapeWhat you'll do:The Loan Operations Manager-Servicing is responsible for supervising a small group of Loan Servicing Administrators. This position ensures that service level standards are achieved, work is completed accurately and on schedule, and that regulatory compliance, risk management, and audit standards are met. You'll work closely with the Loan Operations Director to improve operational processes to mitigate identified risk concerns, increase efficiencies, and enhance the functionality and ease of use. You'll support the leadership team in the development or administration of policy and/or procedures.What we are looking for: - Supervises Loan Servicing Administrators in their performance of daily tasks, holding them accountable for qualitative and quantifiable results. Monitors and report on Service Level Standard performance and other KPIs.
- Provide technical support and assistance to Loan Servicing Administrators, helping to troubleshoot, and determining how and when to escalate issues.
- Ensures Loan Administrators are performing their activities in compliance with bank policies and procedures.
- Leads and develops a team; responsible for hiring, coaching, performance management, training and development.
- review various system generated reports to ensure proper monitoring of the facilities/loans
- Ensures compliance with state and federal laws and regulations and the Bank's Loan Operations policies and procedures.Qualifications:
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