Help Desk Technician - Phoenix Arizona

Company: Virtual
Location: Phoenix, Arizona
Posted On: 05/08/2024

We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines. This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective growth. Our ideal candidate is passionate about technology and eager to contribute to a dynamic work culture.

Responsibilities:

• Provide Tier 1 technical support in accordance with service level agreements (SLAs), troubleshooting issues before escalating when possible.
  
• Collaborate effectively with team members and communicate promptly with upper management as necessary.
  
• Maintain professionalism and composure in high-pressure situations, ensuring timely resolution of priority incidents.
  
• Adhere to a hybrid work model, initially working on-site full-time for the first three months and transitioning to a hybrid arrangement thereafter.
  
• Demonstrate commitment by being punctual, dressing appropriately, and remaining available during emergencies.
  
• Contribute to the improvement of existing systems, actively engaging in projects and providing constructive feedback.
  
• Keep knowledge base up-to-date and share relevant information with team members.
  
  
  Skills and Qualifications:
  
  
  
  
  • Proficiency in troubleshooting software and hardware issues, with intermediate knowledge extending beyond basic Office 365 suite and communication programs.
    
  • Familiarity with network fundamentals, security protocols, and remote software.
    
  • Ability to multitask and adapt to diverse technical challenges.
    
  • Experience with ticketing systems and effective communication of problem incidents.
    
  • Strong time management skills and a proactive approach to problem-solving.
    
  • Understanding of Azure/Entra AD and on-prem AD workflow environments (proficiency not required).
    
    
    Preferred Qualifications:
    
    
    
    
    • CompTIA A+ certification.
      
    • Associates or bachelor's degree in computer sciences or related field.
      
    • Basic Google Certifications.
      
    • 1-2 years of experience in general IT support roles.
      
      
      If you're looking for a rewarding opportunity to grow your career in a collaborative environment dedicated to excellence, we encourage you to apply. More...

          

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