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Per Diem Patient Access Specialist - Dignity Health Cancer Institute - Phoenix, AZ - Phoenix Arizona
Company: Optum Location: Phoenix, Arizona
Posted On: 05/05/2024
$2,000 Sign On Bonus For External Candidates Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together. The Per Diem Patient Access Specialist functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. This position is per diem. Employees are required to have flexibility to work any of our per diem schedule which is to be determined. It may be necessary, given the business need, to work occasional overtime. Our office is located at 625 N. 6th street Phoenix, AZ We offer 4 weeks of paid training. The hours of the training will be 8:00am-4:30pm, Monday-Friday. Primary Responsibilities: - Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting.
- Obtains referral, authorization and pre-certification information and documents this information in system.
- Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
- Trains staff on computer systems, new processes, payer updates and assigned reporting.
- Functions as a Superuser for primary computer systems
- Proactively identifies and leads department process improvement opportunities.
- Works on Special Projects as needed.
- Performs the duties of a Patient Access Representative
- Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - Must be 18 years of age OR older
- 2+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
- 1+ years of electronic health record experience
- Ability to work 100% onsite 625 N. 6th St. Phoenix, AZ
- Ability to work a Per Diem/On call schedule.
- Ability to attend training full time Monday to Friday 8:00am to 4:30pm for four weeks. Preferred Qualifications:
- 1+ years of experience with prior authorizations
- Experience with Microsoft Office products
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments
- Experience in insurance reimbursement and financial verification
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting Soft Skills:
- Strong interpersonal, communication and customer service skills Physical and Work Environment:
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