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Service Administrator - Phoenix Arizona
Company: Mardian Equipment Location: Phoenix, Arizona
Posted On: 05/04/2024
Job description Mardian Equipment is an established multi-state Equipment Dealer offering over 25 years of quality service in Equipment Sales; providing one stop shopping opportunities in Equipment Rentals; Parts & Rigging Sales; and Service that exceeds our competitors by providing Factory Trained Mechanics. Mardian is an Equipment Dealer for Link-Belt, Elliott, Fassi, Shuttlelift, National, Magni and Schwing. Summary - Mardian Equipment is seeking an administrative oriented team member to join the branch as a central processor for our Phoenix, AZ location.
Hours - Monday-Friday, 40 hours per week occasional overtime and schedule flexibility required. Staggered hours within a fixed Monday-Friday Schedule accommodations and hours worked can vary by day.
Responsibilities - Daily matching of orders with completed work tickets.
- Oversee all service requests, ensuring there is an estimate of labor to complete each request.
- Ensure that work orders for service requests are opened in a timely manner and all labor and expenses are properly tracked and reviewed prior to completion of order.
- Oversee productivity and timesheets to ensure repairs are completed according to agree upon schedules and labor estimates.
- Oversee daily service scheduling, and order requests
- Enter timecards daily in the system.
- Prepare and research credit memos for approval by manager.
- Document and ensure that all preventative maintenance is performed.
- Document, record and maintain records (i.e. DOT, OSHA, preventative maintenance) in a timely manner.
- Ensure that work orders are open for repairs and that labor and expenses are tracked on the work orders.
- Provide customer estimates with input from the Foreman.
- Estimate and review customer invoicing.
- Other duties as assigned.
Qualifications - Prior automotive or equipment dealership experience is desired.
- Customer service experience.
- Ability to work within a proactive team environment.
- Knowledge or experience in the automotive, truck, material handling equipment and commercial construction equipment field preferred.
- Effective communications skills and the ability to understand and effectively carry outwritten and oral instructions.
- Strong understanding of building professional relationships to ensure strong communication lines are open and frequently utilized.
- MS Excel is used daily, strong skills required.
- Organization, communication, follow-through, and execution skills.
- High level of accountability, discipline, and attention to detail.
- Ability to follow company policies and procedures.
Reports to Director of Parts & Service Benefits & Perks |
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