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Part Time Helpdesk Tech (Temp Level 1) - Tempe Arizona
Company: Maricopa Community College District Location: Tempe, Arizona
Posted On: 04/28/2024
Part Time Helpdesk Tech (Temp Level 1) Job ID: 319005 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Temporary Hourly Rate $14.35/per hour Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits. Work Schedule Tuesday - Saturday, hours vary, not to exceed 19.5 hours per week Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us - Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Job Summary Provides technology support to students, staff, and faculty. Technology support is in person, over the phone, chat, Zoom, and email. Assists in creating new user accounts, modifying user accounts, and deleting accounts. Provides specialized technical support for more complex issues involving equipment, networks, systems, and telecommunications Essential Functions 60% - Provides specialized support for students, staff, and faculty by responding to inquiries via phone, online chat, in person, emails, Zoom, and helpdesk tickets 25% - Assists users with hardware and specialized software applications; provides remote desktop assistance as needed 15% - Creates user documentation and updates procedures; creates, modifies, and deletes accounts Minimum Qualifications A. Experience in technical support or customer service environment B. Experience with Microsoft operating systems, Microsoft Office Suite and Microsoft desktop applications C. Experience working with different chat software Special Working Conditions May be required to sit for a prolonged period of time; viewing a computer monitor How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. |
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