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Fraud Specialist 1 - Chandler Arizona
Company: Disability Solutions Location: Chandler, Arizona
Posted On: 04/28/2024
Job Title:Fraud Specialist 1Location:AZ - Chandler 3075What you'll do:The Support Specialist will collaborate with customers, educating them on how to reduce the risk of fraud that could negatively impact their business and result in monetary loss to customers and the bank. The Support Specialist will collaborate with impacted customers, AAB Operations and Sales to track, report, and manage a fraud incident and assist with any monetary recovery, if applicable. They will also assist customers with fraud mitigation software integration and promote the use of fraud monitoring systems by improving customer's knowledge of fraud risk, identifying control gaps, and directing customers to change their internal processes to effectively mitigate loss. They will also be responsible to educate customers on fraud trends and best practices.What we are looking for: - Conducts business environment reviews, under the direction of the manager, to outline the customer's current state as it relates to risk and insurance protection and educate our clients on the importance of understanding and mitigating fraud risk.
- Support usage, adoption, and training of products/systems to control risk through a structured process of direct client communication, analysis, and training.
- Track and document current ongoing fraud recovery process for clients and senior management.
- Collaborate with customers and Bankers to evaluate incoming fraud alerts and escalate cases to management, when needed. Performs defined process steps including preparing necessary documents. Conducts a post-process survey/follow-up and monitoring to ensure adoption and provides a brief overview of the engagement and objectives achieved.
- Stay abreast of fraud trends across the line of business.
- Ability to complete assigned duties within daily deadlines, both efficiently, timely and with minimal supervision to meet KPIs and SLAs.
- Collaborates with manager, bankers and/or AAB leaders to identify gaps in bank procedures.
- Schedule, coordinate, and moderate any required customer calls and training.
- Actively support AAB Ops procedures, staying focused on process improvement initiatives to ensure alignment with what is communicated to customers and the daily experience of our clients once they transition to a Relationship Banker.
- Use available systems and tracking tools to remain organized, ensure completion of all processes, and deliver exceptional client experience.What you need to have:
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