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ED, Life Services - Phoenix Arizona
Company: USAA Location: Phoenix, Arizona
Posted On: 04/28/2024
Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityResponsible for the execution of USAA Life/Health/Retirement Income direct distribution model, inclusive of acquisition, deepening and retention capabilities, across both the digital and human channels. Coordinate with stakeholders to effectively and efficiently enhance USAA's reputation as a trusted provider of exceptional service while becoming the leading digital provider. Leads and manages across dispersed regional locations to meet production, service level, member satisfaction, Net Promoter Score, sales, compliance, and quality objectives.What you'll do: - Executes the member, market and financial plans for the Life, Health or Retirement Income channels.
- Ensures teammates feel empowered to compliantly serve our members, confidently speak up to share their concerns, and professionally develop themselves to ensure USAA remains among the best places in the world to work.
- Accountable for exceptional levels of member satisfaction and net promoter scores within the distribution channel, while supporting enterprise net promoter and member satisfaction scores.
- Executes change and communication of CoSA and Enterprise initiatives, programs and policies.
- Builds and oversees a team through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
- Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 10 or more years of progressive related experience managing major initiatives and delivering results within a complex matrix environment in financial services required.
- 4 or more years of people leadership experience in building, managing and/or developing high-performing teams.
- Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
- Executive level business acumen in the areas of business operations, industry practices and emerging trends.
- Ability to obtain FINRA license Series 7, 66 (or 63 and 65), 24, 51 (or 53), if supporting retirement income.
- May be required to have the ability to obtain Life/Health license within 90 days of job entry.What sets you apart:
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