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Experienced Auto Adjuster (Non-Injury) - Phoenix Arizona
Company: USAA Location: Phoenix, Arizona
Posted On: 04/27/2024
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Auto Adjuster, you will adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months onsite full-time M-F. This position is based in our Phoenix, AZ office. Relocation assistance is not available for this position.What you'll do: - Investigate liability and apply appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims such as comprehensive, collision (i.e., multi-vehicle claims, comparative negligence, vandalism/malicious mischief, special investigation), property damage liability, and rental vehicle coverages.
- Negotiate liability for comparative negligence (claimant or adverse carrier).
- Identify coverage concerns, reviews prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate.
- Interact with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
- Resolve claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
- Collaborate and set expectations with external and internal business partners to facilitate claims resolution through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- Apply developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
- Apply knowledge of Auto Physical Damage to adjust claims (excluding files with a TL, PD limits issue, PD Lawsuit, or UMPD).
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs. Various types of claims, including ones of higher complexity may be assigned outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
- High School Diploma or General Equivalency Diploma.
- 1 year of customer service experience.
- Progressive experience handling low complexity auto non injury liability claims.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
- Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.What sets you apart:
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