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Injury Examiner - various locations - Phoenix Arizona
Company: USAA Location: Phoenix, Arizona
Posted On: 04/26/2024
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated injury examiner, you will adjust complex bodily injury claims and UIM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. You are accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and empathy.This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.Relocation assistance is not available for this position.What you'll do: - Adjusts complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.
- Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
- Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
- Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.
- Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
- Serves as a resource for less experienced team members on complex claims.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
- High School Diploma or General Equivalency Diploma
- 4+ years of casualty adjusting experience
- Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attemptsWhat sets you apart:
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