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Injury Adjuster - FPI - Phoenix Arizona
Company: USAA Location: Phoenix, Arizona
Posted On: 04/26/2024
Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!thy.The OpportunityAs an Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.This hybrid role requires an individual to be in the office 3 days per week. These multiple positions can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO. Relocation assistance is not available for this position.What you'll do: - Identifies and handles existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and procedures for business activities.
- Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
- Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims.
- Identifies, confirms, and makes coverage decisions on soft tissue claims.
- Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
- Provides advice and sets expectations into next steps to members.
- Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
- Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
- Supports workload surges and/or Catastrophe Operations as needed.Training Schedule: Must be available to attend mandatory training from 6/17/2024 through 7/16/2024. Paid time off (PTO) will not be permitted during this time frame.Work Schedule: Must be open and available to work any schedule assigned between Monday - Friday 7:00a.m. - 7:30 p.m. CST.What you have:
- High School Diploma or General Equivalency Diploma
- 1 year of auto liability adjusting experience
- Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attemptsWhat sets you apart:
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