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Truck Technology Engineer - Phoenix - Phoenix Arizona
Company: Diesel Direct Inc Location: Phoenix, Arizona
Posted On: 04/24/2024
TitleTruck Technology Engineer General descriptionThis position is ideal for a hands-on, outgoing individual who desires to be involved in various aspects of the IT field (service desk, hardware install, software install/testing). The position requires strong resource and time management skills. Qualified candidates will present a friendly and professional "demeanor" to customers and colleagues.This person should have experience with the installation of Mid:com and LCR registers. They should be able to install, setup and maintain registers mounted to fuel delivery trucks. The tech will provide remote and on-site support and installation of fuel registers and handheld technology. Responsibilities - Support the mechanical and electronic technology in our delivery trucks. This includes configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure.
- Be available to answer phone calls from users at various times of the day
- Document reported error messages, and faulty behavior to escalate issues when necessary
- Open and monitor incidents created with 3rd party providers.
- Assist users with initial equipment setup
- Perform routine administrative tasks
- Provisioning - Configuration of the devices enabling and disabling features
- Device Configuration - making changes to the settings and parameters of the device
- Device diagnostics and support
- Application and non-application software installation, update, and management
- Wiring and working with various voltages and connection types
- Soldering and use of terminal punch adapters
- Flashing and configuring LC and Mid:Com electronic register products and attached devices.
- On-site installation of truck technology
- On-site installation and support for fuel dispenser add-on technology (mechanical and electronic)
- Software Upgrades - installing and testing new software and identifying bugs and working with developers on fixes to be loaded on the device. Worked with applications and system software development and testing.
- Work with mobile devices, where memory and storage space may be limited on bandwidth or communication, such as in wireless connectivity.
- Provide timely, efficient and professional follow-up to our customer inquiries,
- Taking full ownership of assigned tasks and keeping customers well-informed about the progress. Skills/Qualifications
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