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Spanish Bilingual Customer Service Representative - Tucson Arizona
Company: VXI, Global Solutions
Location: Tucson, Arizona
Posted On: 04/21/2024
VXI is looking for highly motivated and qualified Bilingual Customer Service Representatives -to work full-time on-site in our world-class contact center in Tucson, AZ. Do you speak English and Spanish? -Eres biling--e?As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our client's cardholders who are calling in for support with their pre-paid cards or with inquiries related to fraudulent activities and suspicious transactions involving their credit cards. Manejar-- las consultas de los clientes entrantes, resolver-- problemas y ayudar-- a los clientes con asuntos relacionados con la tarjeta. Tambi--n desempe--ar-- un papel fundamental en la mitigaci--n de los riesgos de fraude mediante la identificaci--n e investigaci--n de posibles incidentes fraudulentos, la prestaci--n de apoyo a los titulares de tarjetas afectados y la adopci--n de las medidas adecuadas para proteger sus cuentas e informaci--n personal. You will be a crucial link between our client and their customers, ensuring a positive and seamless cardholder experience.Key Responsibilities: - Atenci--n al cliente: Gestione las llamadas entrantes de los titulares de tarjetas y atienda sus consultas, inquietudes y problemas de manera r--pida y profesional. Proporcione informaci--n precisa sobre las caracter--sticas, el uso y los beneficios de la tarjeta.
- Problem Resolution: Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters. Utilize available resources and systems to efficiently resolve problems
- Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts. Conduct thorough investigations to determine the legitimacy of these claims
- Verificaci--n de transacciones: Utilice las herramientas y recursos disponibles para verificar la autenticidad de las transacciones sospechosas, identificando posibles patrones de actividad fraudulenta.
- Account Maintenance: Assist customers with updating their account information, verifying identity, and ensuring compliance with security and regulatory requirements
- Promote Additional Services: Educate customers about additional services, promotions, and rewards associated with their pre-paid cards, with the aim of increasing customer satisfaction and loyalty.
- Fraud Prevention Education: Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience.
- Cumplimiento: Garantice el cumplimiento de las pol--ticas, los procedimientos y las regulaciones de la industria de la empresa para salvaguardar la informaci--n de los clientes y mantener la privacidad de los datos.
- Documentation: Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions in the call center database or CRM system.Horario de atenci--n
- Monday-Friday from 8am-5pm EST (5am - 2pm AZ)*** Debe estar disponible para trabajar en cualquier momento durante el horario de funcionamiento del centro, incluidos s--bados, domingos y d--as festivos ***Training Hours
- Monday-Friday from 8am-5pm EST (5am - 3pm AZ) for 5 weeks*** You must be available to attend 100% of your training, no time can be missed ***What You Bring
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Experiencia en un centro de llamadas o entorno de servicio al cliente, detecci--n de fraudes, gesti--n de riesgos o servicios financieros.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
- Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions.
- Empathetic and patient approach when dealing with customer inquiries and concerns.
- Strong problem-solving skills and the ability to think on your feet to resolve customer issues effectively.
- Estar familiarizado con la industria de pagos, las tarjetas prepagas o los servicios financieros es ventajoso, pero no es obligatorio.
- Ability to work in a fast-paced environment and handle a high volume of customer interactions while maintaining composure and professionalism.
- Conocimientos b--sicos de inform--tica y competencia en el uso del software y los sistemas de servicio al cliente.
- Flexibility in working shifts, as call centers often operate 24/7.What you will get
- $17.50 per hour
- Full Health Insurance (Medical, Dental, & Vision)
- Ambiente de trabajo divertido
- Abundantes oportunidades de avance Igualdad de oportunidades Empleador: discapacidad/veterano
- Beneficios de tel--fono celular para empleados: $25/mes por l--nea para tel--fono, mensajes de texto y datos ilimitados. **Es posible que se apliquen restricciones
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