Deposit Operations Support Associate Director - Phoenix Arizona

Company: Disability Solutions
Location: Phoenix, Arizona
Posted On: 04/17/2024

Job Title:Deposit Operations Support Associate DirectorLocation:CityScapeWhat you'll do:As a Deposit Operations Support Associate Director of Production you will be responsible for supporting the oversight of critical deposit operations back office processing; leading a team of 3-5 managers and 20+ support specialists. Reporting to the Deposit Operations Group Director, you will be instrumental in supporting and/or leading projects that further the strategic roadmap of the Bank as it relates to deposit and branch operations. You are considered a key change agent and will need to possess skills and qualities of flexibility, prioritization, accountability/responsibility, and effective listening.Supported by the knowledge of your team, you serve as a subject matter expert for all areas related to the operational aspects of deposit products and services. Your teams are currently responsible for exception processing, periodic review of clients' TM service eligibility, IDS and CDARS setup, maintenance, and transactions, and other operational activities as may be determined.What we are looking for:

• Lead and manage a team of 3-5 deposit and banking operations managers:
• Ensure efficient processing of day-to-day activities, remove roadblocks, and facilitate collaboration between functions
• Ensure appropriate prioritization and delegation of workload
• Ensure adequate cross training and succession for key processes
• Provide effective real-time feedback on performance
• Engage in career planning and succession planning
• Lead and/or support multiple applicable operations projects and improvement initiatives: Evaluate current state of manual or inefficient processes, and develop future state.
• Socialize and secure support from peers and executive management
• Follow effective project planning, i.e., formal project documentation, appropriate socialization and communication, adequate cost/benefit analysis, engagement of key stakeholders, timely status updates, etc.
• Create and/or maintain function specific governance documentation, to include: Procedures, desktop guides, job aides, system guides, etc. Risk and control self-assessments (RCSA) Access reviews and Business continuity plans.
• Develop and/or maintain reporting and key performance/risk indicator dashboards with application of business intelligence and analysis
• Lead and support other special projects as assigned by the Director or Chief Banking Operations OfficerWhat you need to have:
  • Bachelor's degree in related field required and 12+ years of banking and/or related financial services operations experience to include management roles
  • Advanced to expert systems and application knowledge specific to financial services -- preferably the FIS suite of core operating systems and applications
  • Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices
  • Advanced to expert project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management
  • Advanced communication, presentation and writing skills for internal and external audiences
  • Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency
  • Occasional travel requiredBenefits you'll love:We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.-- Western Alliance Bancorporation More...

        

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