Peer Support Specialist III - Open to Veterans - Virtual in Alaska - Anchorage Alaska

Company: VetJobs
Location: Anchorage, Alaska
Posted On: 05/02/2024

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

• This is a per diem opportunity, open to US Military Veterans in the categories noted above.
• The role is fully remote, open to ALASKA residents physically present in AK.
• The position is W2, $21 per hour.
• The shift to be covered is an evening shift, based from midnight to 8am EST.
• The employer provides a laptop and headset.
• The position includes paid training. Completion of this training is required.
• The hours are anticipated to be 16 per week, with at least 2 weekend shifts required per month, and at least 4 total shifts per month required.
• There may be room to work additional hours/shifts, which will be arranged directly between the employer and employee post-hire. Vets4Warriors launched in December 2011. For 10 years we have been growing, expanding, and doing all that we can to ensure that every member of the military community knows that they are never alone.
  
  So far, we have made more than 650,000 connections with individuals via phone, chat, and email to provide support before challenges turn into crises. As active members of the community that we serve, we are humbled, honored, and proud to have earned recognition as the nation's leading 24/7 military peer support program staffed by veterans.
  
  Our Promise
  
  Vets4Warriors, housed at the Rutgers University Behavioral Health Care National Call Center, is a one-of-a-kind, 24/7 peer support network. We operate completely independent of the VA and the U.S. military. We maintain this independence so callers can feel confident that everything they share with us when we connect will always remain 100% confidential.
  
  Our program complements official government resources available to service members, veterans, family members and caregivers, but remains separate from them. This allows us to ensure that every caller always has access to every available resource to meet their needs, whatever those needs may be. And we are constantly taking steps to expand our resource network as well so that we are always able to provide access to the most comprehensive options for care that we can.
  
  We are committed to ensuring that every member of the military community in need of support always has direct and immediate access to a peer who understands what they are going through.
  
  Our Approach
  
  Our goal is to prevent challenges from turning into crises by proving upstream support. We believe that there is no physical, mental, or social challenge that we can't help find a solution for.
  
  We are a 'concierge' program, and we understand that everyone's challenges are different, and that each situation is unique. We understand there are no one-size-fits-all solutions. Regardless of the complexity of the issue, or how long it takes, we will remain engaged until the challenge(s) has been resolved.
  
  Who we serve
  
  We are here to provide support to the entire military community. This includes every active-duty military service member, National Guard and Reserves service member, veterans of every generation, as well as their family members and caregivers. We serve you all; from those who have just put on a uniform, to the caregivers of veteran who has long since hung theirs up.
  
  The position information:
  
  Under supervision, Peer Support Specialist III provides person centered, culturally competent, and "consumer friendly" services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition.
  
  Among the key duties of this position are the following:
  • Provides "customer friendly" services, taking initiative in engaging individuals served in an empathic and concerned manner.
  • Develops and maintains a peer to peer relationship with individuals served so that he/she can identify emotional, psychiatric or behavioral changes with may require further support.
  • Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served.
  • Takes the initiative to identify the needs of the individual served, using language and tone which communicates respect for the individual.
  • Responds with sensitivity to cultural and socio-economic issues of individuals served.
  • Provides direct care services consistent with philosophy of UBHC.
  • Demonstrates awareness that the CASE model is the tool used by UBHC to assess suicide risk.
  • Demonstrates ability to recognize and identify risk factors for suicide.
  • Demonstrates the ability to use a standardized template thoroughly and efficiently to guide a telephone screening of the service needs of all populations with the full array of behavioral health problems.
  • Demonstrates the ability to identify contacts that need a higher level of intervention, and follow departmental protocol for handling and triaging crisis or high risk calls.
  • Documents all contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit's informational system Certificates/Security Clearances/Other
    
    Qualifications
    • Must currently live in the state of Alaska
    • High School diploma or equivalent.
    • At least three (3) years of active duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard. USAR service will also be considered.
    • Demonstrated ability to use a computer to record services and other basic office functions.
    • Demonstrated ability to work independently and as a member of a team.
    • Will be required to work nights, weekends and holidays.
    • Must be able to pass a criminal background check.
    • Must have reliable, high speed internet access at the home office work location. More...

          

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