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Manager, Team of Experts - Birmingham Alabama
Company: T-Mobile Location: Birmingham, Alabama
Posted On: 05/03/2024
Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview Team of Experts Managers lead a team of coaches and experts to care for a single customer base. The Manager is the leader responsible for ensuring that the customer base meets objectives for profitability, efficiency, and resolution. More than that, the manager aligns the customer experience across all four teams and shifts. Seated in the super-pod along with their teams, the manager is a role model for how to coach, develop, lead, and motivate the team. They provide a critical link for the team to the engineering, retail, and other groups also supporting the same group of customers. They perform real-time analysis on business data and set direction for the team to astound customers and add value while establishing alignment with the site and business goals. Managers are actively engaged with the front line and have the opportunity to directly influence the results of their teams and their customer base.Job Responsibilities: |
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