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Veterans Preferred - SA Market Segment Support Specialist - Germantown Wisconsin
Company: US11345-AIRGAS Airgas USA, LLC Location: Germantown, Wisconsin
Posted On: 05/16/2024
Military Veterans are Encouraged to Apply. -R10043870 SA Market Segment Support Specialist (Open) Location: Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? The Segment Support Specialist serves as a centralized point of contact and works closely and collaborates with the entire SA Business Management team, National Account Managers (NAMs), Strategic and Regional Account Managers (SAMs/RAMs), as well as other departments and support teams. The Specialist provides strategic account support on a variety of customer inquiries related to; reporting, account set up, accounts receivable issues, tagging and tying within the company's procurement system. ESSENTIAL DUTIES AND RESPONSIBILITIES Includes the following. Other duties as assigned. - Assign and/or assist with reviewing and resolving customer inquiries related to;
- Accounts Receivable issues
- Account Set up
- Tagging and Tying (Ship to and Sold To accounts), Customer Hierarchy
- Part Number (additions/changes/expiration), research and communication to include issue resolution
- Identify Airgas Part Numbers & Provide Quotes
- Create and maintain customer material info records (CMIRs)
- Review cylinder balance issues
- Access multiple databases to provide details on sales activities, cylinder balances, fill rates and other specific activities related to market and/or commodity
- Create and ensure accuracy for documentation related to the SA Customer (Rollout) process to include-Executive Contract Review (ECR), ECR LITE, Lost Rent Revenue (LRR) and Credit Review Requests (CRR)
- Prepare supplemental reports, and complete ad hoc requests based on market segment customer base
- Market segment specific processes include but are not limited to:
- Generate business reviews specific to customer
- Impact reports based on new pricing strategies
- Account plans, Bulk Logs, Slice Reports
- IIR & PEC reports
- Logistics, account audits, and name searches
- GPO activities such as processing agreements, maintaining tagging based on membership changes, etc.
- Federal activities such as preparing Government rollout packages, pricing files, templates, in addition to;
- Coordination of Delivery Order (DO) process and creation of DD250 paperwork
- Support Customer inquiries on the collection of Conflict Minerals information
- Serve as the Airgas Cage Code Administrator for federal government's System for Award Management (SAM)
- Identify, monitor and communicate potential process improvement areas
- Submit dashboard requests related to customer account changes to Master Data team
- Collaborate with cross functional teams to include ebusiness, sales service, billing and special handling teams, merchant gases (AMG) and data teams
- Provide administrative support as necessary, including reporting, customer research and other administrative related duties to increase Salesforce selling time
- Responsible for aiding in own self-development by being available and receptive to all training made available by the company
________________________ Are you a MATCH? COMPETENCIES: - Packaged Gas, Hardgoods knowledge, to include process and delivery mode highly desirable
- Experience in reporting systems such as; SAP-PROS -Business Warehouse -Power BI
- Ability to function as both a strong team player and as an independent contributor
- Self-motivated individual with strong background in solution resolution process and customer service
- Demonstrated experience serving on cross-functional teams; working effectively with those teams to achieve desired results
- Research skills including gathering and analyzing information from multiple sources (subject matter experts) to develop documentation.
- Strong written and oral communication skills with internal/external customers at all levels of the organization.
- Demonstrated ability to interpret and comprehend customer contract language (federal government)
PERSONAL CHARACTERISTICS: - Proven Time Management and Organizational skills
- Ability to maintain a positive attitude and adapt to a fast paced and evolving environment
- Display professional etiquette and presence when dealing with others
- Able to prioritize and execute tasks independently, yet demonstrate a willingness to solicit direction and advice when circumstances warrant.
- Willingness to dive into assigned tasks and determine appropriate outcomes and solutions.
REQUIREMENTS: - Bachelor's degree preferred, but not required
- Intermediate to advanced skills using Microsoft Word, Excel, and PowerPoint.
- G Suite experience highly desirable (Google Applications) to include; Sheets, Docs, Forms, Slides
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The physical demands are minimal. Mostly sitting and standing are required
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
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