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Senior Manager - Marketplace Business Development - Houston Texas
Company: SYSCO Location: Houston, Texas
Posted On: 05/14/2024
Company: -US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code:77077Minimum Level of Education:Bachelor's DegreeMinimum Years of Experience:5 YearsEmployment Type:Full TimeTravel Percentage: -Up to 25%COMPENSATION INFORMATION:The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. - Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factorsJob Summary:This position is responsible for leading the third-party seller research, acquisition and onboarding functions for the digital / e-commerce function in the organization, with the expectation of developing best in class practices to achieve business goals (including developing a diverse set of suppliers nationally and a relevant set of product assortment to drive new business and penetration of existing business) while enabling an optimal seller experience.A successful candidate will own the acquisition approach, processes and materials and drive execution of onboarding operations for new sellers, while working with cross-functional teams to ensure onboarding requirements are met. Additionally, candidate will be expected to directly engage the sellers in the foodservice sector and continue engaging them to create win-win opportunities for Sysco and sellers growing sales on Sysco marketplace.Duties and Responsibilities: - Identify prospective sellers that align with the organization's product assortment and merchandising strategy and are in-line with customer segment needs and trends.
- Conduct outreach with sellers through business development best practices to manage the closing, onboarding, and lifecycle of the seller
- Analyze and evaluate seller product assortment, geographic reach, NPS scores / customer feedback to drive prioritization of seller onboarding.
- Develop an approach to create product awareness with customers and monetize sellers via advertisements and tactics to create additional revenue streams
- Design seller requirements and policies related to negotiations (T&Cs), onboarding, fulfillment, seller services and performance by conducting benchmark research and understanding sellers profiles
- Develop programs to ensure compliance and mitigate risks and launch enforcement tactics targeting problems related to high cancellation, late shipment, low quality seller services, and tiering of sellers to ensure good purchasing experiences for customers while balancing the seller experience and support required
- Collaborate with other functional areas, including merchandising, tax, and customer service, to develop and execute successful seller and product onboarding based on functional requirements
- Build and maintain strong relationships with key sellers to enable optimized communication, tracking, and modifications as needed
- Design mechanisms to track, report, and monitor seller performance and health on a weekly basis
- Stay up-to-date with ecommerce industry trends and best practices, incorporating them into seller onboarding and management strategies.Education Required:Bachelor's degree in Business, Economics or related fieldEducation Preferred:MBA (preferred but not required)Experience Required:
- Experience with of digital marketplaces, including key trends, challenges, and opportunities
- Proven ability to build and maintain strong relationships with key stakeholders (sellers, internal functions, etc.)
- 5+ years of total experience
- Demonstrated success in strategic and operational roles within marketplace supplier acquisition and onboarding, merchandising / expanding product assortment, vendor identification and management, sales and business development
- Experience in business development roles on digital marketplaces / platforms and managing supplier experience
- Strong leadership, communication, and interpersonal skills
- Understanding of system architecture / technology infrastructure to successfully deliver a digital marketplace
- Willingness to travel as needed to attend events for seller identification and scopingExperience Preferred:Leadership position in marketplace strategy and operations, merchandising, sourcing, procurementTechnical Skills and Abilities:
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