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Veterinary Technician - Emergency Administrative Liaison - Norristown Pennsylvania
Company: Metropolitan Veterinary Associates
Location: Norristown, Pennsylvania
Posted On: 05/17/2024
ARE YOU A VETERINARY TECHNICIAN THAT WOULD LIKE TO GET OFF THE FLOOR BUT STILL PLAY A ROLE IN PATIENT CARE? Come join a team that cares about your career, happiness, and your future. Metropolitan Veterinary Associates (MVA) is a different kind of hospital in that we have personal and professional rewards you will not find anywhere else. Our team members make us extraordinary, and they (and YOU, if you join us!) are always top priority. At MVA you will help to make life better for pets and families at the largest, privately- owned specialty, emergency, critical care hospital in our region. Advance your career with top-of-the-line medicine and diagnostics in our state of the art 25,000 square foot hospital that is home to 13 specialty departments. MVA has excellent employee benefits, just to name a few: health insurance, generous paid time off, employee recognition program, education assistance , continuing education allowance, team member focused training to reach personal and professional goals, team events, and a great work atmosphere. *(See below for all of the benefits we offer!) For more information, check out our website -> We are s eeking a motivated individual with veterinary nursing experienc e who po ssesse s e xcellent communication skills. They will work as a liaison between the emergency service and clinical support team, as well as with clients and referral partners, to achievethe following: f a cilitate c lient/patient flow, triagemedical phone calls, coordinateclient/doctor communication, performER visit follow-up calls and more. The type of person that will thrive in this position is someonewho isable to work efficiently in a high volume, fast paced environment, as well as be adaptable and po sses s excellent organizational and mutitasking skills. This is a perfect position for a veterinary nurse who is looking to move away from direct patient care, but continue to utilize the knowledge and technical skill set that you have gained in your career, as it will be paramount to all aspects of this role. *Please note that this position will not involve any hands-on care of the patients. * Experience with Emergency veterinary medicine preferred *8 Experience with Cornerstone and Instinct software appreciated The schedule we are hiring for is: Monday, Tuesday, Friday and Saturday 12pm - 10pm The responsibilities include but are not limited to: - Sound knowledge of medical terminology, medications, and disease processes
- Broad knowledge of basic small animal medicine (pharmacology and laboratory testing)
- Strong interpersonal skills with the ability to relate effectively with veterinarians, peers, and other hospital personnel
- Ability to build and maintain strong client relationships
- Strong analytical and organizational skills
- Strong ability to focus, prioritize, and multi-task in a fast paced, high stress environment
- Update clients/referring veterinarians on patient status
- Maintain open communication with doctor and clinical support staff
- Participate in, and maintain updated patient rounds on all emergency and critical care patients
- Oversee patient referrals
- Coordinate patient flow between multiple specialties
- Facilitate discharge appointments for emergency and critical care services
- Triage messages for doctors; facilitate solutions for clients, and referring veterinarians
- Receive and address patient care calls from the general public
- Perform patient follow up phone calls
- Oversee billing accuracy, authorizations, estimates and invoicing
- Proficient computer skills
- Attention to detail and a calm demeanor required Our top tier benefits include:
- Midshift, overnight and weekend schedules eligible for shift differential
- Leading industry compensation
- Education Assistance Program & tuition reimbursement
- Medical, Dental and Vision insurance
- Flexible hours - encouraging a solid work life balance
- Paid time off
- Paid volunteer time off
- $200 annual scrub/shoe allowance
- Continuing education paid time off and allowance (for licensed and non-licensed team members)
- Retirement plan including matching funds
- Team member recognition, and reward platform through WorkTango
- Employee discount (20% off services, supplies at cost)
- Pet bereavement day paid
- Pet adoption reimbursement
- Pregnancy related and Parental leaves provided at 100% pay
- Team members snacks, coffee, fresh fruit provided daily
- Mentorship with a team dedicated to Education and Development
- Emotional support and well-being benefits for team members
- Unlimited growth potential
- Everyone is on a first name basis in our inclusive, friendly, comfortable work environment
- A strong focus on team member well being
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